If your credit card is declined, Spec Auctions will notify you by phone or e-mail within 24 hours of your order. As a courtesy, orders may be held up to one week; however, there may be times when a declined order is immediately cancelled and given to the next bidder.
You may contact Spec Auctions Customer Service to resolve your problem by e-mail at firstname.lastname@example.org.
NOTE: Cancelled orders cannot be reinstated. Multiple and/or periodic occurrences of this situation may result in account termination at Spec Auctions.
There are no returns or exchanges on products or services purchased on Spec Auctions.
All winning bids are captured in CAD dollars on a VISA, MasterCard, American Express. Spec Auctions charges sales tax on all applicable orders. All successful bidders will receive a confirmation e-mail from the Spec Auctions that outlines the transaction process. If a credit card is declined for any reason, Spec Auctions will attempt to contact the buyer via phone and /or e-mail.
If you intentionally place false bids on Spec Auctions, you put yourself at substantial personal legal risk and may be subject to criminal charges. Fraudulent bidders will be prosecuted to the fullest extent of the law. Similarly, attempting to participate using a false name will also subject you to personal legal risk.
Any user who attempts to "cheat" the bidding system by altering or tampering with the course of normal bidding, or by editing bids for the purpose of altering bids or prices in a manner in which it was not intended, may have their bids cancelled and their account immediately suspended at the sole discretion of Spec Auctions, criminal charges, notwithstanding.
Spec Auctions reserves the right to terminate at any time and without notice any auctions or fixed price sales. Spec Auctions also reserves the right to change posted quantities, remove from sale or re-offer items that were previously withdrawn. Spec Auctions also reserves the right to close auctions early or to extend auctions at any time and at Spec Auctions's discretion. Posted closing times and displays of Spec Auctions's current time are approximate and based on Eastern Standard or Eastern Daylight Time.
Spec Auctions reserves the right to modify or discontinue the site with or without notice to its members. Spec Auctions shall not be liable to any member, vendor or buyer, in tort or in contract, should Spec Auctions exercise its right to modify or discontinue the site. Spec Auctions makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, we are not responsible for bids that are not processed or accepted.
Spec Auctions keeps track of all unsuccessful bids. If a problem occurs with a winning bid in an open auction, Spec Auctions may reinstate your currently unsuccessful bid to winning status at your last bid price. Bid reinstatement procedure is based on the next highest unsuccessful bid sequence.
The credit card you want to use for the auction, MUST be correct prior to winning the item.
If you change your credit card after winning an auction, it will not take effect. You must e-mail Customer Service at email@example.com prior to your orders release date.